Shipments and returns
Shipping of your package and Return shipments
1. All goods are delivered to the address specified by you in your order.
2. When an item is in stock, it is offered to your delivery address in 1 to 4 business days. Deliveries are made when Bpost delivers to your home, to a collection point or to a Cubee parcel machine. The shipping cost is 6 EURO. If you place an order of more than 50 EURO, the shipping cost is lost.
3. If we cannot deliver on time, we will always notify you before the scheduled delivery time has expired. If we do not, you can cancel your order free of charge. In that case, we will refund you within 30 days after termination.
4. Our shipments are always at our risk. So you don't have to worry about goods being lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for transportation.
5. If the goods delivered by us were damaged during transport, do not correspond to the items listed on the delivery note or do not correspond to the items you ordered, you must report this as quickly as possible and certainly within 3 days and send the items back to us within 14 calendar days of receipt. In this case, also inform us via e-mail "TOPOLINOLEUVEN@PROXIMUS.BE" so that we can do the necessary to help you further.
We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier who has appointed the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.
Return shipments
1. If you purchase goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery or conclusion of the agreement. You can then return your order without paying a fine and without giving a reason (you pay the costs for this yourself). Within 14 days after we have received your order or you have indicated that you want to cancel the agreement, we will refund you the full purchase price with the same payment method you used to pay.
2. The direct costs of returning the goods are therefore at your expense.
3. We may wait with reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods, whichever is the earlier.
4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to be able to assess whether you wish to keep the goods. Returned goods may be appropriate, but may not have been used. If you return the goods, this must be done together with the original packaging, with all supplied accessories and in the original condition and packaging and taking into account our instructions below.
5. You can return your return package by post or by courier. You can also return it to the store yourself.
6. To exercise your right of withdrawal quickly and correctly, you inform us by e-mail TOPOLINOLEUVEN@PROXIMUS.BE via an unambiguous statement. We will send you a confirmation of receipt of your cancellation by e-mail.